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FREE WEBINAR:  What’s Missing from Customer Decision Journey Work?

FREE WEBINAR:  What’s Missing from Customer Decision Journey Work?

WATCH FREE WEBINAR HERE: https://drive.google.com/file/d/1XvyqjvomcneCJiYNBAYo3PuRaQ6zJjdh/view

In the last decade we’ve seen an explosion of interest in the Customer Journey.  Why? Digital and social media have dramatically changed the path to decision-making, the size and diversity of influences and channels, and the experience customers expect. At the same time, AI and machine learning improvements promise marketers personalization tools like never before possible.

The problem? Old, linear models are still at play to inform cutting edge solutions being deployed today. Messaging, channel/touchpoint planning, and CX delivery today must ALL be about the right experience, in the right place, at the right time. But this requires understanding how human systems operate and interact with the resources around them when a customer, consumer, voter, employee, stakeholder, or partner makes a decision.

Our approach is to leverage systems thinking when unpacking the decision-making journey.  

  1. We know the path is shaped and behaviors influenced by the brand and life systems in which people make their decisions.
  2. We identify the rational and emotional drivers of the decision at each stage of the process to showcase what is most relevant at different points in the journey.
  3. This involves mapping the discrete behaviors, interactions, and feedback loops that revolve around the needs, wants, and realities of your most important audience – mapping the system.
  4. Our Journey Map allows you to capture a holistic view of decision dynamics while also providing the detailed view you will need.

When you understand how these systems work, you uncover the role(s) you need to play in context of everything else.   Our outputs make the findings actionable to guide comms planning, inform CX design, inspire product/service innovation, and/or better train AI tools to optimize the human experience.

Bottom line: clear imperatives for brand success.

In this webinar you’ll learn key  principles to make your next Customer Decision Journey study a home run.  Sharpen your knowledge of:

  • How many Customer Decision Journey studies fall short
  • The lessons we can learn from Systems thinking to improve these studies
  • How mapping in this way better informs an array of strategic planning needs

Heart+Mind Strategies’ Brand, Systems+Journey team leader, Maury Giles, will use riveting case studies to show you a different way of thinking about the decision Journey.  Mr. Giles is a serial entrepreneur and innovation expert who’s known as a high energy, entertaining speaker.    He’ll inspire you and lead you to a new way of thinking about the Customer Decision Journey.

What You Must Do To Break Through And (Re)Connect With Today’s CPG Consumer – FREE WEBINAR: June 19, 2019

Understanding and responding to the changing needs of consumers has always been at the core of what we do in the CPG industry.

But today’s always-on, always-connected, always-searching, getting smaller, never-stop world has created a new dynamic in consumer desire. They not only want more…they EXPECT more out of the CPG brands they choose. Real, lasting benefits. Personalized experiences. An authentic story. Full transparency. Sustainability. They want it all. And they want it all NOW (as in 2-hour delivery).

So how do we attract and (re)connect with consumers in this world of almost-constant disruption?

Join a panel of experts from Heart+Mind Strategies as they share their ideas for and experiences with creating meaningful, human connections with today’s CPG consumer. The panel will share their perspectives and case studies on…

  • Understanding how a consumer’s values – the emotional criteria people use to determine importance and give purpose to their decisions – play into the brand and experiences they ultimately choose as their own.
  • Today’s consumer is a responsible citizen of the world. So how does a brand’s or company’s reputation and behaviors factor into his or her brand choices?
  • How is decision-making impacted by emotions and high expectations along the Customer Decision-Making Journey in the CPG landscape?

You will come away from this webinar with concrete ideas for ways you can better connect with today’s in-charge CPG consumer.

CLICK HERE TO VIEW WEBINAR

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Panelists:

Heart+Mind Strategies Expands Internal Ownership, Announces New Partners

Reston, Virginia, December 5, 2018: Heart+Mind Strategies, a leading Insights+Strategy+Activation consultancy, has expanded its roster of Partners and Owners as part of its strategic plan to broaden employee ownership, leadership and management of the company for future growth.

Individuals who either acquired ownership shares or increased shares in the company include:

• Jennifer Airey
• Martina Benedict
• Beth Forbes
• Maury Giles
• Dr. Carlos Elordi
• Erin Norman
• Shireen Olsen
• Royal Smith
• Dr. Shawn Wade
• Mark Wirthlin

Maury Giles, Shireen Olsen, Royal Smith, and Dr. Shawn Wade are now Partners in Heart+Mind Strategies, where they will participate with the existing Partners to help guide the strategic direction of the company.

Mike Dabadie and Dr. Dee Allsop, co-CEO’s of Heart+ Mind Strategies, commented: “For the past eight years we’ve been consistently growing at 10% or better, so broadening our internal leadership has been an ongoing goal because we believe the opportunities for advancement and success of our people are directly tied to the continued success of the company now and into the future.”

Before being offered a partnership stake, employees must meet certain requirements and exemplify qualities central to the company’s culture including:

  • Commitment to bringing Heart+Mind Strategies’vision to life, taking personal responsibility for the company’s success.
  • Participation in the leadership of setting, implementing, meeting, and fulfilling the company’s vision, mission, and business strategy.
  • Provision of leadership to employees, mentoring them and guiding them to realize their full potential.
  • Powering the financial engine of the business, treating its resources as they were their own, taking action to ensure financial success, and working to deliver a return on investment for all stakeholders.
  • Behaving in a manner consistent with company values of integrity, collaboration, innovation, creativity, and entrepreneurism.  We are open, direct, respectful and honest in our communications, taking ownership and responsibility for our actions.
  • Guaranteeing that client work advances the principles and frameworks as established by our heritage and in the company’s mentor, Dr. Richard B. Wirthlin.
  • Acting toward others as we would want them to act toward us.

About Heart+Mind Strategies:  We are an insights-led consulting firm that uncovers how people think, feel and make decisions, and uses that to help clients apply strategic imperatives to achieve their specific goals. The complementary disciplines of Insights + Strategy + Activation are infused through the organization and our employees for the fulfillment of our mission and delivering customer informed opportunities.  Our scientific approach to understanding how individual and societal values influence decision-making is why many leading global brands and organizations work with us. For more information: heartandmindstrategies.com.

 

Closing the Gap from Insights to Action: How Three Disciplines Work Together – and Why It Works!

Imagine you’re building a house and you want it to be both beautiful and a wonderful place to live that “works” for you and your family.  Your chances of reaching that dream are strongest if you hire an architect, builder and interior designer who all understand your vision and work together from day one.  1+1+1=25.

Insights will fuel break-through strategy and action when three tightly coordinated disciplines frame and solve business challenges.  Using an approach sharply focused on people and their needs, these three roles turn insights into robust client value, just like the architect, builder and designer who understand one another and share the client’s vision.

This webinar will show how an integrated, systems approach to framing, generating, and applying insights delivers compelling value, including:

  1. The three critical disciplines of:
    • Research/insights experts
    • Strategic planners/practitioners
    • Systems and industrial designers
  2. How these roles apply frameworks, synthesis, and design thinking principles to develop effective solutions
  3. Concrete case studies that clearly illustrate how these three critical functions work together for 1+1+1=25.

Presenters are Heart+Mind Strategies’ Maury Giles, Senior Vice President, Brand, System + Journey Solutions and Carol Gstalder, Senior Consultant, Values + Communications Strategy.  Both are industry veterans who are respected advisors and collaborative partners to global corporations, industry groups, and non-profits.  They speak frequently on effective branding, positioning and communications.

Erin Norman, Senior Solutions Consultant Interviewed about the results of our FirstView Post-Election poll

Erin Norman, interviewed on the Heritage Foundation’s “Daily Signal” podcast, discusses some of the surprising findings from Heart+Mind Strategies’ FirstView poll.  This poll was conducted immediately after the Nov. 6 elections.

 

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