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Cindi Jones is featured in the December 2019 Quirk’s “Ask the Expert”!

Cindi Jones is featured in the December 2019 Quirk’s “Ask the Expert”!

Our colleague, Cindi Jones is featured in the December 2019 Quirk’s “Ask the Expert” column.  In the column, Cindi responds to this question:

Today’s marketing world is ever-changing – how prepared are you for these new realities and consumer expectations?

Cindi talks about how marketers can address 5 new marketing realities:

  • “Small is big”
  • “It’s personal and it’s a segment of one”
  • “Sustainability is an expectation, really.”
  • “AI,AR,VR.  It’s all here. Now.”
Click Here For Article

More Questions (and Answers) About Corporate Purpose

Since conducting a webinar on Corporate Purpose back in 4th quarter of 2019, we received many follow up questions.  Here are a few of the more common, along with our perspective from Carol Gstalder, Corporate Brand & Reputation Strategy.

Q: It seems like every time you pick up a newspaper or listen to CNBC someone is talking about Corporate Purpose.    If you had to weigh comments in favor of vs against the idea of Corporate Purpose, where would you say it’s falling right now?

A: As of today, momentum is leaning towards giving the Business Roundtable companies the benefit of doubt that their pledge to run their businesses in the interest of a broader set of stakeholders (employees, customers, suppliers, communities and shareholders) is truly genuine.   Establishing comprehensive KPI’s and measuring long term actions and outcomes will ultimately reveal the extent to which board and company behaviors align with this pledge.

Q: Should individual brands have their own purpose, or should companies reach for an overarching “house of brands” purpose?

A: It’s important to have an overarching and clear core purpose for the entire company.   However, the ways in which a company activates a core purpose and brings it to life can and should reflect each brand’s unique reason for being.   This recognition of the brands’ uniqueness will differentiate each of the brands in the corporate portfolio and help define how the company can make a difference to its stakeholders.

Q: This all sounds very interesting, but it sounds like it requires a whole realignment of a company.  Is there a way to do this in stages and how long would it take?

A: A pledge towards stakeholder value and purpose is only meaningful if it is followed up with true commitments and actions like:

  • Turning their values into action,
  • Authentically connecting with important stakeholder concerns,
  • Operationalizing across their business.

A lack of authenticity risks using purpose as a shallow badge with little to nothing behind it – creating business risk.

Key stages involve:

  1. Defining the corporate purpose,
  2. Building internal alignment,
  3. Activating purpose and long-term measurement and continuous improvement,
  • Identifying various ways to stage alignment and activation
  • Recognizing what for the business.

Q: In working with clients on this issue, what challenges, if any, have they mentioned around communicating it internally?

A: Identifying how purpose is personally relevant to employees across various functional areas, businesses and brands is a common challenge companies experience.

In defining purpose, is critical to understand employees’ values, what is driving their behaviors and the end states they are trying to achieve.

  • What do your internal stakeholders expect?
  • What is it unique about your company and what it does that truly motivates employees and connects to both their hearts and minds.
  • How do you take that central purpose and build buy-in and engagement, beginning to lead from your head and heart as you illuminate your reason for being across stakeholders?

This is an area of challenge for some companies as they work to uncover that internal relevance and human story that conveys their purpose and builds internal alignment.

Q: What methods can possibly be used for measurement?

A: Establishing KPI’s and measuring performance on specific stakeholder behaviors through primary custom research helps companies to assess their progress.  Typical questions you would want to measure for include:

  • Are employees more deeply engaged?
  • Are you attracting top talent to your company?
  • Do communities welcome your operations and give you license to operate?
  • Are you fulfilling promises to your customers and suppliers?

Companies are also increasingly adopting relevant universal goals, such as the United Nations Sustainable Development Goals, to measure their own progress against broader societal goals.

View original webinar HERE

Dr. Brooke Edge Joins Heart+Mind Strategies as Solutions Director, Brand, Systems+Journey Solutions Team

Heart+Mind Strategies, a leading research-based strategic consultancy, welcomes Dr. Brooke Edge as Solutions Director on the Brand, Systems+Journey team.

Prior to joining Heart+Mind Strategies, Brooke was most recently Director of Research & Strategy at WPI agency priceweber out of Louisville and she was responsible for the design, execution, and analysis of research projects for a variety of clients, including a focus on guiding strategy development.

In her position with Heart+Mind Strategies, Brooke will be responsible for designing research projects and overseeing their deployment for and interactions with key clients on the Brand, Systems+Journey team, and providing insights-based guidance with the goal of helping clients build their businesses.

Brooke has experience with a wide variety of categories including, CPG, Healthcare, Financial Services, Family Entertainment, Nonprofit, Transportation and the Energy sectors.

Brooke completed her PhD in Communication and Media Studies at the University of Colorado at Boulder and her MA in Cinema Studies at NYU. Brooke’s undergraduate degree is in English from Davidson College.

FREE WEBINAR: Is “Corporate Purpose” a Real Opportunity or Just a Marketing Fad?

Recently the Business Roundtable, a group of nearly 200 U.S. chief executive officers, issued a new statement on the purpose of a corporation. How are companies that embrace this concept articulating, activating and enabling Purpose? To what extent is it deepening stakeholder relationships and impacting business performance?

This webinar delivers what you need to know about this new way of looking at the value generated by companies, including:

  • How companies find an area of purpose that makes sense for their brand,
  • How they ensure their Purpose fits with stakeholder expectations,
  • How they drive a sense of purpose through their organizations.

Our panel of experts provides rich case studies to illustrate how companies implement purpose for business results.

VIEW WEBINAR

What You Must Do To Break Through And (Re)Connect With Today’s CPG Consumer – FREE WEBINAR: June 19, 2019

Understanding and responding to the changing needs of consumers has always been at the core of what we do in the CPG industry.

But today’s always-on, always-connected, always-searching, getting smaller, never-stop world has created a new dynamic in consumer desire. They not only want more…they EXPECT more out of the CPG brands they choose. Real, lasting benefits. Personalized experiences. An authentic story. Full transparency. Sustainability. They want it all. And they want it all NOW (as in 2-hour delivery).

So how do we attract and (re)connect with consumers in this world of almost-constant disruption?

Join a panel of experts from Heart+Mind Strategies as they share their ideas for and experiences with creating meaningful, human connections with today’s CPG consumer. The panel will share their perspectives and case studies on…

  • Understanding how a consumer’s values – the emotional criteria people use to determine importance and give purpose to their decisions – play into the brand and experiences they ultimately choose as their own.
  • Today’s consumer is a responsible citizen of the world. So how does a brand’s or company’s reputation and behaviors factor into his or her brand choices?
  • How is decision-making impacted by emotions and high expectations along the Customer Decision-Making Journey in the CPG landscape?

You will come away from this webinar with concrete ideas for ways you can better connect with today’s in-charge CPG consumer.

CLICK HERE TO VIEW WEBINAR

Facilitator:

 

 

 

Panelists:

Heart+Mind Strategies Expands Internal Ownership, Announces New Partners

Reston, Virginia, December 5, 2018: Heart+Mind Strategies, a leading Insights+Strategy+Activation consultancy, has expanded its roster of Partners and Owners as part of its strategic plan to broaden employee ownership, leadership and management of the company for future growth.

Individuals who either acquired ownership shares or increased shares in the company include:

• Jennifer Airey
• Martina Benedict
• Beth Forbes
• Maury Giles
• Dr. Carlos Elordi
• Erin Norman
• Shireen Olsen
• Royal Smith
• Dr. Shawn Wade
• Mark Wirthlin

Maury Giles, Shireen Olsen, Royal Smith, and Dr. Shawn Wade are now Partners in Heart+Mind Strategies, where they will participate with the existing Partners to help guide the strategic direction of the company.

Mike Dabadie and Dr. Dee Allsop, co-CEO’s of Heart+ Mind Strategies, commented: “For the past eight years we’ve been consistently growing at 10% or better, so broadening our internal leadership has been an ongoing goal because we believe the opportunities for advancement and success of our people are directly tied to the continued success of the company now and into the future.”

Before being offered a partnership stake, employees must meet certain requirements and exemplify qualities central to the company’s culture including:

  • Commitment to bringing Heart+Mind Strategies’vision to life, taking personal responsibility for the company’s success.
  • Participation in the leadership of setting, implementing, meeting, and fulfilling the company’s vision, mission, and business strategy.
  • Provision of leadership to employees, mentoring them and guiding them to realize their full potential.
  • Powering the financial engine of the business, treating its resources as they were their own, taking action to ensure financial success, and working to deliver a return on investment for all stakeholders.
  • Behaving in a manner consistent with company values of integrity, collaboration, innovation, creativity, and entrepreneurism.  We are open, direct, respectful and honest in our communications, taking ownership and responsibility for our actions.
  • Guaranteeing that client work advances the principles and frameworks as established by our heritage and in the company’s mentor, Dr. Richard B. Wirthlin.
  • Acting toward others as we would want them to act toward us.

About Heart+Mind Strategies:  We are an insights-led consulting firm that uncovers how people think, feel and make decisions, and uses that to help clients apply strategic imperatives to achieve their specific goals. The complementary disciplines of Insights + Strategy + Activation are infused through the organization and our employees for the fulfillment of our mission and delivering customer informed opportunities.  Our scientific approach to understanding how individual and societal values influence decision-making is why many leading global brands and organizations work with us. For more information: heartandmindstrategies.com.

 

Closing the Gap from Insights to Action: How Three Disciplines Work Together – and Why It Works!

Imagine you’re building a house and you want it to be both beautiful and a wonderful place to live that “works” for you and your family.  Your chances of reaching that dream are strongest if you hire an architect, builder and interior designer who all understand your vision and work together from day one.  1+1+1=25.

Insights will fuel break-through strategy and action when three tightly coordinated disciplines frame and solve business challenges.  Using an approach sharply focused on people and their needs, these three roles turn insights into robust client value, just like the architect, builder and designer who understand one another and share the client’s vision.

This webinar will show how an integrated, systems approach to framing, generating, and applying insights delivers compelling value, including:

  1. The three critical disciplines of:
    • Research/insights experts
    • Strategic planners/practitioners
    • Systems and industrial designers
  2. How these roles apply frameworks, synthesis, and design thinking principles to develop effective solutions
  3. Concrete case studies that clearly illustrate how these three critical functions work together for 1+1+1=25.

Presenters are Heart+Mind Strategies’ Maury Giles, Senior Vice President, Brand, System + Journey Solutions and Carol Gstalder, Senior Consultant, Values + Communications Strategy.  Both are industry veterans who are respected advisors and collaborative partners to global corporations, industry groups, and non-profits.  They speak frequently on effective branding, positioning and communications.

Erin Norman, Senior Solutions Consultant Interviewed about the results of our FirstView Post-Election poll

Erin Norman, interviewed on the Heritage Foundation’s “Daily Signal” podcast, discusses some of the surprising findings from Heart+Mind Strategies’ FirstView poll.  This poll was conducted immediately after the Nov. 6 elections.